1. Choose between IN-PERSON or ONLINE Appointment on the Booking page. Make sure you read and choose the right Appointment option for your needs.
2. Open the SELECT STAFF menu and choose the available staff.
3. Scroll down to select the DATE & TIME that best suit your needs.
4. Scroll down until you see the Details and the Additional Information sections and fill in your details.
Type your name, most frequently used email and student ID numbers in the correct fields.
Provide as much information as possible, so that we know how we can help you.
5. Click the BOOK button and you will see your booking confirmation.
An email with your booking confirmation will also be sent to the email address that you used to book.
And you're done!
There are 2 ways you can Reschedule or Cancel your appointment:
Reschedule or Cancel right after you book from the booking confirmation page, by clicking on the RESCHEDULE or CANCEL BOOKING button.
1. Find your booking confirmation email in your inbox. Scroll down to locate the Reschedule button.
2. Once you've clicked on RESCHEDULE, you will be taken to the booking confirmation page where you have the option to Reschedule or Cancel your appointment.
Currently, appointments are available for booking 14 days in advance. Students can book as many appointments as needed. However, we ask that you be considerate of other students during peak seasons and limit your booking to a maximum of 120 minutes (4 appointments) a week.
If you need more time and help from us, please consider visiting us during Drop-in hours or contact us via Mio at Mia Le.
You can always Reschedule or Cancel your appointment up to the start time of the appointment, no questions asked, if you can't make it to the appointment. See our Rescheduling/Cancelling instructions for details.
It is important to Reschedule/Cancel or give us a notice in advance of the appointment start time, as we might mark your appointment as Missed/No-show if you fail to notify us.
You will receive an email reminder 1 hour before your appointment start time. We also encourage you to add your appointment to your personal calendar to avoid accidentally missing an appointment.
If you miss more than 3 appointments/term without prior notice, you might lose your booking privilege.